Recall - VECI Label Replacement: Overview
February 1999Dealer Service Instructions For:
Emissions Recall No. 195 -- VECI Label Replacement
Models
1998 (NS) Dodge Caravan, Grand Caravan; Plymouth Voyager and Grand Voyager
Note
Applies to vehicles equipped with a 3.0L engine ("3 " in the 8th VIN position) and a Federal emissions control system (sales code NAA) built at the Windsor Assembly Plant ("R"in the 11th VIN position) from June 11, 1998 through June 13, 1998 (MDH 061113 through 061302)
Subject
1999 model year Vehicle Emission Control Information (VECI) label was inadvertently installed on about 800 of the above listed 1998 model year vehicles. The VECI label is often used during in-use inspection and maintenance (I/M) testing to verify proper emissions related components. As a result, incorrect VECI label information may cause the vehicle to fail an emissions test.
Repair
A new VECI label must be installed over the vehicle's existing VECI label.
The VECI labels are being mailed directly to all vehicle owners known to DaimlerChrysler with the Owner Notification letter. The owners are requested to install the label themselves or, if preferred, to arrange for dealer installation of the owner-supplied label without charge.
Parts Information
Each dealer to whom vehicles in the recall were invoiced (or the current dealer at the same street address), will receive enough labels (included with the vehicle list) to service 100% of unsold vehicles according to our records.
If an owner's label is lost, or if dealers require more labels for inventory vehicles, additional VECI labels, PN 04861167AB, may be ordered as needed to support customer demand.
Service Procedure
Upon owner request, apply the VECI label as follows:
1. Raise the hood and locate the VECI label that is on the passenger side strut tower.
2. Clean the surface of the existing VECI label and apply the new owner-supplied label directly over it, covering the original label.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DIAL System Claims submitted will be used by DaimlerChrysler to record recall service completions and provide dealer payments.
Use the following labor operation number and time allowance:
Labor Operation Time
Number Allowance
Install VECI Label 25795182 0.2 hours
Note:
See the Warranty Administration Manual, Recall Claim Processing Section for complete recall claim processing instructions.
Parts Return
Not Applicable
Dealer Notification & Vehicle List
All dealers will receive a copy of this dealer recall notification letter by first class mail. Each dealer to whom involved vehicles were invoiced (or the current dealer at the same street address) will receive a list of their involved vehicles.
The Vehicle List is arranged in Vehicle Identification Number (VIN) sequence. Owners known to DaimlerChrysler are also listed. The lists are for dealer reference in arranging for service of involved vehicles.
DIAL System Functions 53 and VIP
All involved vehicles will be entered to DIAL System Functions 53 and VIP at the time of recall implementation for dealer inquiry as needed.
Function 53 provides involved dealers with an updated VIN list of their incomplete vehicles. The customer name, address and phone number is listed if known~ Completed vehicles are removed from Function 53 within several days of repair claim submission~ To use this system, type "53" at the "ENTER FUNCTION" prompt, then type "ORD795".
Owner Notification and Service Scheduling
All involved vehicle owners known to DaimlerChrysler are being notified of the service requirement by first class mail. They are requested to install the supplied VECI label over the incorrect label on their vehicle. Any owner who prefers not to install the label is asked to schedule an appointment for the service with their dealer. A copy of the owner notification letter is included.
Enclosed with each owner notification is an Owner Notification Form. The involved vehicle and recall are identified on the form for owner or dealer reference as needed.
Vehicle Not Available
If a vehicle is not available for service for a known reason, let us know by filling out the pre-addressed Vehicle Disposition Form portion of the Owner Notification Form or describe the reason on a postcard and mail to:
DaimlerChrysler Corporation
CIMS 482-00-85
800 Chrysler Drive Last
Auburn Hills, Michigan 48326-2757
Additional Information
If you have any questions or need assistance in completing this action, please contact your Zone Service Office.