Part Preparation and Shipping
The return request message will list specific claims for which parts and/or repair orders are to be returned as follows:ALL PARTS ASSOCIATED WITH THE DOCUMENT AND LINE NUMBER ARE TO BE RETURNED. UNDER SEPARATE COVER, YOU WILL RECEIVE A SUPPLY OF PRE-PRINTED UPS/WPC SHIPPING LABELS AND PLASTIC PACKING BAGS WHICH ARE PROVIDED FOR THE PROTECTION OF THE LEGIBLE REPAIR ORDER COPIES, INCLUDING TECHNICIAN COMMENTS, AND COPIES OF THE ORIGINAL CPR "REQUEST". THESE BAGS SHOULD THEN BE SECURELY ATTACHED TO THE APPROPRIATE PART.
If you have not received your initial distribution of this material by September 20, or when additional supplies are needed, please contact the GM Fulfillment Center at 1-800-269-5100 or Fax (313) 525-0659 (see Attachment 3).
There may be instances where multiple return requests are included on one DOS message. In these cases, you must make enough copies of the "request" in order to attach one copy to each returned part. Also, highlight the request pertaining to each part. This will assist the WPC in tracking the parts in order to alleviate any debits to your dealership.
The container from the new/replacement part should be used for the return of the failed part, whenever possible. Parts containing fluids, such as fuel pumps, MUST be drained and placed in an appropriate packing container and securely packaged to prevent leakage or contamination of other parts. Parts and their corresponding plastic bag (containing the R.O. copies and original CPR "request") can be packaged together as a group for shipping purposes not to exceed UPS size and weight limitations. This method will minimize dealer inconvenience and also reduce shipping expense. You should instruct the local UPS driver to pick up the WPO packages twice weekly.
If there are special packaging costs, they should be included as a Net Item amount when submitting your Z7200 claim. Certain situations may include crating an engine assembly, reassembly of components, or draining and sealing components to prevent leakage during shipment. Appropriate handling time for these situations should be calculated at a rate for unskilled labor (not at your warranty or retail labor rate) and appropriately documented on the Z7200 claim.
When returning the parts, attach the pre-printed shipping label to the package and detach the lower portion for your records. Complete the upper left portion with your dealer name and address. At the present time, the Ref. # field should remain blank.
On the rare occasions when a part is not available for return to the WPC, you must either contact the WPC (810-371-9901/9902) or fax the attached form with a valid explanation (see Attachment 4).
Warranty Core Parts
All generators, starters, steering gears, and catalytic converters replaced under the New Vehicle Limited Bumper to Bumper warranty are to be retained by the dealership until date of claim credit. These parts are subject to return to the WPC if requested. If these parts are requested and returned to the WPC, the GMSPO core allowance should be submitted as a Net Item amount through your Z7200 claim. If no return request is received via DOS, the core part should be returned to GMSPO.
THE RULE FOR ALL OTHER CORE PARTS RETURN REMAINS IN EFFECT. DEALERS SHOULD CONTINUE TO RETURN THESE OTHER FAILED PARTS TO GMSPO AS SOON AS POSSIBLE AFTER THE FAILED PART IS REMOVED FROM THE VEHICLE.
Hazardous Material
At the present time, the WPC will not be requesting any part that is considered hazardous. If you receive a request and the part is considered hazardous, or if the UPS driver refuses to accept a package that may be hazardous, contact the WPC immediately.
Repair Order Only Requests
If you receive a "Repair Order Only" request, please return legible copies of the R.O. including all technician comments directly to the requester.