Warranty - Corporate Parts Return Program Instructions: Overview
File In Section: Warranty AdministrationBulletin No.: 40-05-O1A
Date: September, 1996
WARRANTY ADMINISTRATION
Subject:
Corporate Parts Return Program
Models:
1997 and Prior Passenger Cars and Trucks
Attention:
Parts Managers, Service Managers, Warranty Administrators
This bulletin is being revised to advise of various enhancements to the Corporate Parts Return Program/Warranty Parts Center. Please discard Corporate Bulletin Number 400501 (Group Ref. - Warranty Administration).
This bulletin is effective September 1, 1996 and its purpose is to clarify instructions with regard to certain enhancements being made to the Corporate Parts Return (CPR) Program/Warranty Parts Center (WPC) in the areas of parts retention, parts preparation and shipping, and administration.
CPR is considered a valuable tool for root cause analysis of customer product concerns. Recent changes in parts retention and GMSPO procedures have afforded GM the opportunity to enhance the CPR program. Also, for your information, the newly-created GM Warranty Parts Center (WPC) has contracted with United Parcel Service Worldwide Logistics to transport and inventory all parts returned from your dealership via the CPR program. The following information will assist you in returning parts to the Warranty Parts Center.