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Warranty - Corporate Parts Return Program Instructions: Overview

File In Section: Warranty Administration

Bulletin No.: 40-05-O1A

Date: September, 1996

WARRANTY ADMINISTRATION

Subject:
Corporate Parts Return Program

Models:
1997 and Prior Passenger Cars and Trucks

Attention:
Parts Managers, Service Managers, Warranty Administrators

This bulletin is being revised to advise of various enhancements to the Corporate Parts Return Program/Warranty Parts Center. Please discard Corporate Bulletin Number 400501 (Group Ref. - Warranty Administration).

This bulletin is effective September 1, 1996 and its purpose is to clarify instructions with regard to certain enhancements being made to the Corporate Parts Return (CPR) Program/Warranty Parts Center (WPC) in the areas of parts retention, parts preparation and shipping, and administration.

CPR is considered a valuable tool for root cause analysis of customer product concerns. Recent changes in parts retention and GMSPO procedures have afforded GM the opportunity to enhance the CPR program. Also, for your information, the newly-created GM Warranty Parts Center (WPC) has contracted with United Parcel Service Worldwide Logistics to transport and inventory all parts returned from your dealership via the CPR program. The following information will assist you in returning parts to the Warranty Parts Center.