Requests, Reminders and Debits
Requests - When a part and/or repair order copy is needed, your dealership will receive a "GM Part and/or Repair Order Return Request" message via DCS. These requests will normally be received immediately following your weekly warranty claim memo.Important:
The Document Number listed on each request is for WPC internal use only.
Reminders - A reminder notice of previously requested parts and R.O.'s which have not been received by the WPC will also follow your weekly warranty claim memo. These reminders will be listed in categories of 7 - 14 - 21 days and will list the original request numbers of parts not received at the WPC. Until parts are received, or you have contacted the WPC for non-return of parts, these reminders will continue through the 21-day time period. If the original request is misplaced or unreadable, contact the WPC for assistance (810-371-9901/9902).
See Attachments 1 and 2 for examples of return requests and reminders.
Debits - If, after 21 days, a parts request still has not been honored, and you have not contacted the WPC with explanation for non-return of parts, the WPC will submit a total claim debit via the WINS process. The Debit Reason Code WP will be assigned to each debit case.